Inability to communicate with clients and rudeness Faced with an absolutely incomprehensible ticket refund procedure. We wrote to support A day later, a certain girl got in touch, who from the start began to communicate in the tone of some kind of "hit-and-run" / evil teacher Having already become accustomed to European service, I was shocked by this approach to communicating with the client. By hiring such staff and neglecting employee training, the company is destroying its reputation.

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Диана Вельяминова

Level 3 Local Expert

I have been using the services of this carrier more than once and I can't help but leave my review, as the rating shocks me. I have traveled many times on the Minsk-Prague and Prague-Minsk flights. Every time I come across very nice, polite and very neat (for me, the shirts were initially even a shock) drivers. Last time I got to know Vladimir, Alexey and Victor very well) The bus is comfortable: comfortable seats, there are sockets and a good Wi-Fi. The toilet is not working, but there are plenty of stops, I would even say that it is much better, as there is an opportunity to stretch. As for the time, yes, sometimes they deviated from the schedule, but this was clearly not the fault of the drivers, but just luck. After all, no one will ever say how long it takes to cross the border. Stopping right after the border is something for which I am very grateful, as there is an opportunity to eat not just some snacks, but at least some soup and a second course. It helps a lot to relax mentally after a hard border and then sleep the rest of the way. Also, do not forget that at the moment the Prague-Minsk flight is the only flight in the Republic of Belarus that allows direct access to Prague and Krakow, which is another advantage) Thank you so much for your work!

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Александр

Level 7 Local Expert

We bought tickets (husband and wife) in advance to certain places in front (because they get motion sickness) when boarding, they had some problems, they combined two flights and we were transferred to different places at the end of the bus (one on the first floor, the second on the second), we had to go to swear, beg the driver to somehow put us together, well, of course it's a hard thing.

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80 reviews